FREE ground shipping all orders over $49

customer care

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About us
Physician's Skin Care came into being as an extension of a plastic surgeon's practice. We used the original biomedic products in our skin care clinic for over 15 years. We have continued their use after BioMedic was combined with La Roche-Posay. In 2010 Biomedic went away so we added Glyderm Products, which have many of the same benefits you are used to with Biomedic. 
To better serve our patients we went online in 1999 with physiciansskincare.com. Excellent customer care is our commitment. We provide fast and competent service to all our customers. When you call us you will speak to a registered nurse with over 15 years experience in skin care. We will be happy to assist you in discovering the correct skin care products for your skin type and concerns.

Ordering

How to shop online using the shopping cart:
Shopping on our site is so simple. Just choose the product you want to buy and hit the purchase button. The shopping cart will give you step by step instructions, making your shopping experience as easy as possible.

When will I receive my order?
Link to shipping

Out of stock or backordered items
If an item selected is temporarily out of stock at the time of your order, it will be noted on your packing slip. Backordered items are shipped as soon as they are available.  If for any reason you wish to cancel a backordered item, please contact us at (866) 835-3424 and we will be happy to assist you.

Payment options
We currently accept Visa, Mastercard, American Express, and Discover Card.

Important information:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Check or money orders:
If you wish to pay by check or money order, please send your order and payment to the address below. note: be sure to include shipping and handling fees and OK tax of 8.517% if applicable. Check or money orders sent with no S&H or OK tax (if applicable) will be returned.
Check orders will not be shipped until the check clears the issuing bank.

Order processing
Most orders are processed within 24 hours of receipt.
(Friday after 12 noon, Saturday and Sunday orders will ship on Monday.)

Orders are processed and shipped, Monday through Saturday, excluding major holidays.

How can I get a La Roche-Posay/BioMedic catalog?
La Roche-Posay/BioMedic does not have a print catalog since it would have to pass the expense on the their customers. You may view the online catalog at
www.physiciansskincare.com , which includes all information and ingredients on each product.

Canceling orders
To cancel an order you just placed, call us toll free during normal business hours:
(866) 835-3424 (Mon-Fri 8am-5pm CST)

We make every effort to process your orders promptly. because of this, your order may have already been processed. If your order has been processed, you can return your products for a full refund within 60 days from ship date (less shipping charges).

Shipping & Returns

Shipping costs and delivery schedule
Physiciansskincare.com offers FREE STANDARD SHIPPING on all domestic merchandise orders over $49.00. Our standard shipping option is USPS GROUND or Fedex Smartpost. (our choice)

Please Note: Delivery times are estimates only not guaranteed.

Delivery Option Cost Processing Time Total Delivery Time
USPS Ground
FedEx Smart Post
$5.99 on orders under $49
1 day Sunday-Friday. 2 days on Saturday orders 4 - 9 days Saturday included
USPS Priority $6.95 1 day Sunday-Friday. 2 days on Saturday orders 3 - 5 days Saturday included
UPS 2nd Day Air $24.95 1 - 2 business days 3 - 4 business days
FedEx 2 Day Express/no Saturday Delivery $29.95 1-2 Business days 3 - 4 Business Days
FedEx Overnight
Express
$39.95 1 - 2 business days 2 - 3 business days
     

 

Business days:
Monday - Saturday excluding federal holidays within the United States.

UPS 2nd Day Air and FedEx:
Orders must be placed by 12 noon central standard time (CST) to be processed on the same business day.

Processing time:
Orders received between Sunday and Friday 12 noon are processed within 24 hours. Orders received on Friday after 12 noon, Saturday and Sunday are shipped on Monday.

Hazardous Materials
Certain items considered hazardous materials (HAZMAT) include aerosols and alcohol-based products (e.g., pressurized spray cans, perfumes, toners etc.) and are required by the U.S. DOT to be shipped by ground-only transport, due to air transport restrictions and regulations. For these shipments we offer USPS Ground Free, UPS Ground (Parcel Post) at $5.95, and FedEx 2 Day Express HAZMAT at $24.95 (please note that FedEx charges an additional special handling fee of $10.00 for this service).

General Delivery Times
USPS and FedEx Smart Post: delivers Monday - Saturday.

UPS Ground, UPS 2nd Day Air: deliver Monday - Friday.

FedEx: delivers Monday - Friday

Hawaii & Alaska
For shipments to Hawaii & Alaska we offer USPS (Ground and Priority), UPS (2nd Day Air only) and FedEx (2 Day Express ) services.

P.O. Box
Our P.O. Box customers should use USPS Ground. If your shipment contains hazardous materials you must use USPS Ground (Parcel Post).




International Shipping Information:
 
La Roche-Posay/BioMedic does not allow sales outside the USA

Shipping and returns / sales tax information

We are required by law to charge 8.517% sales tax on orders being shipped to Oklahoma. If you are shipping to any other destination in the U.S., sales tax will not be charged on your purchase.

Returns and exchanges
We offer a 60-day money back guarantee (from ship date) on all products no questions asked. Shipping charges are not refundable.

We recommend that you send your return via UPS or insured Parcel Post for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.

To return your products please send the unused portion or empty containers to:

Physician's Skin Care
3424 South Gary Place
Tulsa OK 74105

Be sure to enclose a copy of your packing slip and the reason for your return. The estimated refund time is 5 business days from the receipt date.



General Information
 
Privacy Policy
Physiciansskincare.com uses the information you provide us to help personalize product information and offers. We only use your name and address information to mail you promotional items, news and offers. We will never give or sell your user information or email address to anyone without your consent.

Email Privacy Matters
We use your email address only to send you information and updates about physiciansskincare.com. On your registration form you may select whether or not you want to receive emails from us. You can unsubscribe at any time you wish to be taken off the physiciansskincare.com emailing list.

Cookies and your Computer
Like most e-commerce websites, we use cookie technology. A cookie is a very small text file that a website can save onto your computer's hard disk to store your information and settings. When you log on, the cookie tells us whether you have visited us before or are a new visitor. It doesn't track any personal information, give us the means to contact you, extract information from your computer, or deliver viruses. Furthermore, your address or credit card information is never stored in a cookie. cookies are simply the most efficient way for us to be able to offer you an enjoyable online shopping environment.

Disclosure of Personal Information
Any information you provide to us at this site when you establish or update an account, shop online or request information (i.e. name, address, email address, telephone number and credit card information), is maintained in private files on our secure web server and our internal systems. This information is used to enable physiciansskincare.com to deliver services and information about our products to you.

To ensure compliance with federal law, physiciansskincare.com does not maintain information provided by children under the age of 16.


Refund Policy
Your satisfaction is our primary goal. If for any reason you are dissatisfied with any of the products you have purchased at physiciansskincare.com, you may return the unused portion of a product for a full refund less shipping. You must return your item(s) within 60 days of receipt of your order. Please include a note with your full name, address and phone number along with the products to:

Physician's Skin Care
3424 South Gary Placet
Tulsa OK 74105

Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment. for any questions call customer service at 1-866-835-3424.

Links
For your convenience, our web site may contain links to other sites. physiciansskincare.com is not responsible for the privacy practices or the content of such web sites.

Security
Physiciansskincare.com believes in providing a safe and secure shopping experience for all of our clients. We provide stringent and effective security measures on our Web site.

It is our policy to never send private information, such as your credit card number, via email. In fact, this is a practice we recommend you adopt in all of your Internet activities.

We designed physiciansskincare.com to accept orders only from web browsers that permit communication through secure socket layer (SSL) technology. This means you'll be unable to inadvertently place an order through an unsecured connection.

Terms of Use
Please carefully read the following terms of use and disclaimer before using .physiciansskincare.com web site. By using our web site, you agree to these terms of use. If you do not agree to these terms of use, you may not use this site. Physiciansskincare.com reserves the right, at any time, to modify, alter or update these terms of use, and you agree to be bound by such modifications, alterations or updates.

Copyright
All content included in our web site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of physiciansskincare.com or its content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on physiciansskincare.com is the exclusive property of physiciansskincare.com and protected by U.S. and international copyright laws. All software use on physiciansskincare.com is the property of physiciansskincare.com or its software suppliers and protected by U.S. and international copyright laws. Permission is granted to electronically copy and print hard copy portions of physiciansskincare.com for the sole purpose of placing an order with physiciansskincare.com or using the Web site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of physiciansskincare.com is strictly prohibited.

Trademarks
All trademarks, logos, service marks and trade names are proprietary to physiciansskincare.com, Advanced Skin Care Clinic, Inc. or other respective owners that have granted physiciansskincare.com the right and license to use such intellectual property.

Disclaimer
The information, services, products offered for sale and materials contained in and/or advertised on physiciansskincare.com, including, without limitation, text, graphics and links, are provided on an "as is" basis with no warranty. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PHYSICIANSSKINCARE.COM AND ITS SUPPLIERS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS AND MATERIALS, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. In addition, physiciansskincare.com and its suppliers do not represent or warrant that the information accessible via physiciansskincare.com is accurate, complete or current. We are not responsible for typographical errors. price and availability information is subject to change without notice.

Physiciansskincare.com electronic communications to you
You agree that physiciansskincare.com is authorized to transmit electronic mail to you for the purpose of informing you about your particular transaction, the physiciansskincare.com site or La Roche-Posay/BioMedic products or for such other lawful purpose(s) as physiciansskincare.com deems appropriate.

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Links to other web sites
Physiciansskincarecom may contain links to Web sites other than our own. Physiciansskincare.com does not assume any responsibility for those sites and provides those links solely for the convenience of our visitors. Physiciansskincare.com does not control the content of these sites and takes no responsibility for their content, nor should it be implied that physiciansskincare.com endorses or otherwise recommends such sites or the products or services offered.

Limitation of Liability
IN NO EVENT SHALL PHYSICIANSSKINCARE.COM OR ANY OF ITS AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF PHYSICIANSSKINCARE.COM HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

Page Applicable Law
Physiciansskincare.com web site is created and controlled by physiciansskincare.com in the state of Oklahoma, U.S. as such, the laws of the state of Oklahoma will govern these disclaimers, terms and conditions without giving effect to any principles of conflict of law. We reserve the right to make changes to our web site and these disclaimers, terms and conditions at any time.